Shipping Policy

Last Updated: 2026-01-06

At House of Goldens, we understand that bringing home a new puppy is an exciting and important moment. This Shipping Policy explains how we safely deliver our Golden Retriever puppies across Canada and what you can expect during the process. Our goal is to make delivery simple, transparent, and stress‑free for both you and your puppy.

1. Shipping Coverage

House of Goldens offers free shipping anywhere in Canada, including all provinces and territories. Customers can pickup from their closest airport or its delivered to their house address

2. Delivery Options

Airport Pickup

Most families choose airport pickup because it allows puppies to travel quickly and safely with minimal handling.Once your puppy is shipped, you will receive:

  • Flight details and arrival time
  • Pickup instructions
  • An air waybill or tracking number (when provided by the airline)

You will need valid photo ID and must pick up your puppy promptly after arrival.

Home Delivery

In select areas, House of Goldens can arrange professional ground delivery directly to your home. An adult (18+) must be present to receive the puppy at the scheduled delivery time.

3. Shipping Timing

Puppies are ready to go from 8 weeks old and cleared for travel by a licensed veterinarian. After shipment, air travel within Canada typically takes about 2 to 8 hours, depending on the cities involved. In most cases, puppies arrive the same day they depart. Once your puppy is on the way, House of Goldens provides shipping confirmation, tracking#, and regular updates so you know exactly when to expect arrival.

4. Health & Travel Preparation

Before any puppy travels, House of Goldens ensures they are properly prepared, including:

  • Veterinary health check
  • Age‑appropriate vaccinations and deworming

If a veterinarian believes travel is not safe for a puppy, shipment will be postponed until it is in the puppy’s best interest.

5. Weather & Safety Delays

Your puppy’s safety always comes first. Shipping may be delayed due to:

  • Extreme temperatures
  • Flight cancellations 
  • Unsafe travel conditions

If delays occur for safety reasons, there are no additional shipping fees.

6. Customer Responsibilities

Customers agree to:

  • Provide accurate contact and delivery information
  • Stay available for communication on delivery day
  • Pick up the puppy on time at the airport or be present for home delivery
  • Ensure someone 18 years or older receives the puppy

Failure to collect a puppy on time may result in rescheduling or boarding fees if charged by third‑party providers.

7. Shipping Changes or Cancellations

House of Goldens may adjust shipping arrangements if required due to weather, airline schedules, or animal welfare considerations. We will always communicate any changes as quickly as possible.Customer‑requested delivery changes after scheduling may be subject to additional transportation costs depending on carrier policies.

8. Communication During Delivery

We keep you informed throughout the process. Customers receive:

  • Delivery confirmation
  • Travel details
  • Tracking information
  • Arrival updates

Our team is available to answer questions before, during, and after delivery.